SHIPPING AND TRANSPORT
The goods will be shipped to the address provided by the customer at the time of purchase. Dropshipping is available to end customers at no additional charge. If the customer does not provide a shipping address, the address registered in our customer database will be used.
For an order to be shipped that day, it must be confirmed, paid for, and verified before 5:00 PM (17:00) on the same day.
The delivery time is generally 24 hours for mainland Spain and 48 hours for the Balearic Islands. Same-day delivery is available for locations in the Valencian Community and Murcia. For more specific information on delivery conditions and other destinations, please contact the Sales Department. Our main shipping carriers are SEUR, DHL, VIAXPRESS, PALIBEX, and CORREOS EXPRESS. IWWW reserves the right to choose the most suitable carrier in each case to provide the best customer service.
The stated delivery times are estimates and are not binding. IWWW will make every effort to deliver the products within the established timeframe. Delays in meeting these deadlines will not entitle the customer to claim direct or indirect damages or any compensation, refuse the order, or suspend the fulfillment of any obligation, especially the obligation to pay.
For orders delivered via Viaxpress, there will be two billing cycles for shipping costs: the first until 1:00 PM and the second until 6:00 PM.
IWWW offers customers a new delivery service through SEUR for Saturday deliveries. The cost of this special service is €12 + VAT, and is subject to a maximum order weight of 10 kg and a taxable amount of €200 or more. Deliveries will be made according to SEUR's 1:30 PM service terms, with Saturday delivery. This service is available for mainland Spain (please inquire about availability for other destinations). In the event of a delay beyond the agreed delivery deadline, the compensation will consist of a refund of the shipping costs paid by the customer. Delays will not be considered to have occurred due to the recipient's absence or change of address, unknown recipient or address, non-payment of shipping costs, additional charges or refunds, closure for holidays, late deliveries on a second attempt, force majeure or acts of God, or other circumstances not attributable to the transport company.